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POLICIES

Ensuring the Best Experience

At Posh Nails NYC, I try my best to ensure my clients have the best experience possible, from the minute you enter the door to the moment you leave. Please take a moment to review my policies to ensure you understand my operations procedures. If you have any questions, just get in touch and I'll be happy to help.

PAYMENT

  • Cash or zelle only​

BOOKING

  • Appointments must be made through booking site only.

  • $25 non-refundable deposit is due at the time of booking.

  • All design ideas must be sent before appointment date via text message

HEALTH/SAFETY

  • NO DAMAGED NAILS -- if unsure whether your nails can be worked on, send a picture of your nails via text message.

  • If you have COVID symptoms, or come in contact with someone who has tested +, you must reschedule your appointment.

  • Sets not done by me must be soaked-off at home prior to your appointment, or choose to add a soak-off to your service. Please do not tear them off to avoid damage that could jeopardize your appointment. If you have HARD gel on, I reccomend you remove with me because it is not a soak-off product.

LATENESS

  • Please arrive on time. Changes to your service might need to be made due to time constriction (design change, cancellation, rescheduling, etc.)

RESCHEDULING

  • Must reschedule no less than 24 hrs before appointment or deposit will be forfeited indefinitely.

  • If you reschedule accordingly, your deposit is transferable for one new date only. (once you enter the 24hr window before your appt. you must put down a new deposit for a new date)

CANCELLATIONS

  • If you choose to cancel your appointment completely you will forfeit your deposit.

  • Same day cancellations or no shows will forfeit your deposit indefinitely.

  • No call-no shows will not be able to book another appointment in the future.

  • In the extremely rare occasion that the nail tech cancels your appointment, you will receive your deposit back in full.

CHILDREN/EXTRA PEOPLE

  • Safety & experience is my number one priority. Please do not bring children to your appointment with you. We love the little ones, but my environment does not cater to children. Their safety could potentially be compromised in an environment full of chemicals so please leave the little ones at home. Thank you for understanding.

 

  • Bringing an extra person is okay (no groups)

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